Not sure where to start, but I contacted customer support back in May and still waiting for replacement,since my rod snapped while was used only for 2 days to fish trout, so I called but no answer, emailed and got response, then they sent me a half a rod, not both pieces, and then I email back, he stated that will reship the complete rod but never responded to last email nor I received the new one. If I have to tell you about possibilities of talking to someone from customer support over the phone that is not possible, you wait for 5 minutes on a hold, and then you can leave a message so they will call you back, guess what never ever got any calls back, so in my life I never had this happen with any company, that you can not even reach them. What kind of customer service is that, when you need something they are not anywhere to find. Responds to emails are so late also, you have to wait days. So I am really frustrated with the whole situation, can not believe how the customer is treated, and not sure what to do, so I am asking now is there anyone in this company available to help? I attached few photos just for references and if I need to show all of the emails I sent, I am happy to do that too. On the other side, I do love the combo and would be happy if my issue can be resolved because it is already a month since it broke and I reached out for help, and my next trip to fish is coming over the 4th of July weekend, but I have no rod ; (